How do I keep my existing number?
If you would like to transfer your existing phone number
to us then you must complete this
form
and provide a copy of your current bill. We will not be able to transfer
your number without this. The process of transferring your existing
phone number from one telephone service provider to another is called porting.
Please note if you are reliant on your existing phone line for your alarm,
you cannot currently transfer your number to us.
When do I cancel my existing phone line?
Never – if you want to keep your existing telephone number. You do not need to cancel your existing phone line; we will perform this for you if you request your number to be transferred.
What happens if I don't want to keep my existing number,
can I call my current operator and cancel my existing line?
Yes, if you do not wish to keep your current number then you can cancel
your existing service and enjoy substantial savings on your line
rental immediately. However, you will no longer receive calls on your
old number from the time of cancellation and if you cancel your
line we will not be able to transfer your old number to your new
line should you change your mind.
I currently pay telephone line rental to an operator other than eircom; will I still be able to transfer my telephone number from this operator to you?
In the majority of cases, yes. However we will need a copy of your latest telephone line rental bill from your operator which states your Universal Account Number (UAN).
I have already cancelled my subscription with my old provider, but the line has not yet been disconnected. Can my number still be transferred?
You will need to contact your old provider immediately to cancel your service termination. Once this is completed, then we can process your request.
Can I switch to your service and transfer my number if I still have a contract with my old provider?
Yes, however the number must still be active with your old provider. If your number has already been deactivated we will be unable to transfer your old number.
How long will the transfer process take?
Once we have received your completed
Porting of Numbers Notice form and a bill from your current telephone line rental operator, the process normally takes two to three weeks for the transfer to be completed.
How do I know when the transfer of my number will take place?
If the transfer has been agreed between us and your old provider, you will receive a phone call or letter from us with details of the transfer date.
What will happen when my number is transferred?
You may experience a short interruption of service to your new line as we transfer your number and a slightly longer interruption on the old line. Once the transfer is completed, your eircom phone connection will be stopped. At this point, your existing number will be transferred across to our service and you will receive all calls to that number on the new line in your home. You will then be able to make and receive calls as normal.
What numbers can I transfer to UPC?
Voice, fax and data numbers from both analogue and ISDN lines can all be transferred. Only one number can be transferred to one UPC line. A maximum of two UPC lines can be installed in one address.
What telephone services do UPC offer?
We can offer our customers caller identification, call forwarding and more, just like any other phone company.
Can I still listen to my old voicemail after my number has been ported?
No, after your number has been transferred all your old messages will be gone as they are on the network of your old provider. However, we can offer you a new voicemail service.
Can I use the same telephone as I have been using before?
Yes, in the majority of instances. There are some telephones which might not function properly on our network, but these are exceptions. If you have any doubts you can contact Customer Service on 1908.
My number has been transferred but I can’t receive calls?
In that case something has not been completed in the transfer process. If you have this problem please report this to Customer Services on 1908 and we will fix it as soon as possible.
How much does it cost to transfer a number?
There is no cost to transfer your number.
