UPC - Customer Care - Digital TV, Broadband and Phone

Customer Care and FAQs

1. I don't understand my bill
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2. Why is my first bill different to the amount I expected?
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3. I was told I would get a discount, where is this on my bill?
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4. Why am I being billed in advance?
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5. When do I have to pay my bill?
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6. Why have I been charged a Direct Debit fee?
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7. How often will I receive a bill?
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8. What is the Downgrade Administration Fee?
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9. What is the Unpaid Direct Debit Fee?
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10. What is the Late Payment Fee?
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11. I pay my bill by Direct Debit. Can I continue to receive a copy of my bill each month?
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12. I’m a Direct Debit customer and have received a bill, why?
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13. Why do two different VAT rates appear on my bill?
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14. What should I do if I have further queries about my bill?
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