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Customer Care and FAQs

Subjects / Fibre Power Broadband / Fibre Power Broadband / I’ve been presented with a UPC search results page. Tell me more about it.

I’ve been presented with a UPC search results page. Tell me more about it.

About the navigation service

You reached our navigation service page because the web address you asked for could not be found. Instead of showing an error page, we have provided relevant search results which we hope improve your experience. This navigation service helps you find what you are looking for more effectively and eliminate dead-end “no such name” error pages you can encounter as you surf the web. This service is designed to make your web surfing experience more productive.

We would like to emphasis that this service is not Spyware or Malware and no software was installed on your computer for this service to work. This service is only displayed after you have tried to navigate to a non-existing web address.

The navigation service is equal to services that are offered by other internet providers. The displayed results are only based on the website address you entered. Your internet behaviour will not be monitored in any way by UPC. We do not collect or store personal data and do not build user profiles.

When you want to know more about this service or want to turn it off you can visit the Frequently Asked Questions below.

Frequently Asked Questions

How does it work?

When a user types a request in the browser for a non-existing website or mistypes an internet address (DNS), we will show our navigation service page. The objective of this service is to present a helpful page with relevant information that assists you in reaching your intended website.

Does this service track my internet usage?

No. The navigation service only shows a useful search results page instead of a cryptic error message when a non-existing website address is entered. The displayed search results are only based on the entered (non-existing) website address. UPC will not collect or store any personal data and do not build user profiles.

When is the navigation service displayed?

The software is only designed to display a search results page when a non-existent website address has been entered. The service does not interfere with anti-spam and anti-virus software or applications like e-mail.

What do I do if this service is interfering with other software?

If this service is interfering with other software on your computer that relies on receiving DNS-responses, please follow these instructions to turn the service off. At any point in time, you can turn the service back on by following these instructions.

Will I be charged for this service?

No, this is a free service. Our goal is to improve your web surfing experience by preventing the display of error pages as a result of non existing website addresses. Instead we provide a helpful navigation service.

What determines the displayed search results of this service ?

The results served are a combination of sponsored links and ‘natural’ search results, based on the entered (non-existing) website address or what you were looking for –- just the same as if you used any search engine.

Does this service put any spyware or adware on my computer?

Absolutely not. The enhanced navigation service is designed to replace errors at our network level and is not loaded directly onto your PC.

Can I opt-out of the service?

Yes. While we have strived to improve your web surfing experience, should you wish to opt-out of this service, please follow these directions. At any point in time, you can turn the service back on by following these instructions.

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