Customer Care and FAQs

Subjects / Television / Television

1. What is HD TV?
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2. How do you watch HD TV?
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3. What channels will I get if I take a Digital+ HD subscription?
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4. Will I be able to record programmes in HD?
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5. Am I HD-ready?
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6. How do I know if my plasma or LCD TV is capable of supporting HD?
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7. How does the HD technology work?
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8. Do I need to replace my current Digital+ box to receive HD?
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9. Can I have a Digital+ HD box in one room and a standard set-top box in another?
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10. Do I own the Digital+ HD box?
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11. I’m an existing UPC Digital TV customer. Can I switch to Digital+ HD?
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12. What kind of connection does the Digital+ HD box use? Do we provide this cable with the box?
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13. What format does Digital+ HD broadcast in?
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14. What do I need to get HD from UPC?
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15. What is series linking?
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16. Manuals for Digital TV boxes
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17. What is Digital TV and what does it mean to me?
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18. What is MMDS?
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19. How do I sign up for the Sports and Movie channels?
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20. What if I have TVs in more than one room?
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21. Why don’t I have any reception from my Digital decoder?
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22. Why do I need to enter a PIN number to watch Sky Movie channels during the day?
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23. Do I need to own a Digital Plasma or LCD TV?
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24. Misuse of equipment and unauthorised use of television service
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