UPC - Customer Care - Digital TV, Broadband and Phone

Customer Care and FAQs

1. Please refer to your user manual and CDROM for detailed configuration, set up and troubleshooting.
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2. What is a Router?
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3. Can I connect a wireless router to my cable Broadband service?
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4. What model of wireless router do you provide?
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5. Can I use other manufacturers’ wireless network adaptors with my Netgear wireless network?
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6. How do I connect other devices such as additional PCs or Apple Mac computers to my wireless network?
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7. How can I extend the range of my wireless router?
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8. How do I configure an USB Adaptor or PC Card?
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9. How do I reset my Netgear wireless router password?
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10. How do I configure WEP/WPA Security on my Netgear Wireless Router?
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11. The wireless adaptor icon is red and I can’t connect to the Internet.
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12. I have forgotten my WPA or WEP password and cannot connect to my router how can I change the password?
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13. How do I reinstall my USB drivers or download the modem installation disk?
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14. How do I set up my Netgear wireless router?
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15. How do I connect a wireless router to my computer?
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16. How do I connect directly to the wireless router to configure settings (without using smart wizard CD)?
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