Customer Care and FAQs

Subjects / Fibre Power Broadband / Wireless Routers

1. Please refer to your user manual and CDROM for detailed configuration, set up and troubleshooting.
Read more
2. What is a Router?
Read more
3. Can I connect a wireless router to my cable Broadband service?
Read more
4. What model of wireless router do you provide?
Read more
5. Can I use other manufacturers’ wireless network adaptors with my Netgear wireless network?
Read more
6. How do I connect other devices such as additional PCs or Apple Mac computers to my wireless network?
Read more
7. How can I extend the range of my wireless router?
Read more
8. How do I configure an USB Adaptor or PC Card?
Read more
9. How do I reset my Netgear wireless router password?
Read more
10. How do I configure WEP/WPA Security on my Netgear Wireless Router?
Read more
11. The wireless adaptor icon is red and I can’t connect to the Internet.
Read more
12. I have forgotten my WPA or WEP password and cannot connect to my router how can I change the password?
Read more
13. How do I reinstall my USB drivers or download the modem installation disk?
Read more
14. How do I set up my Netgear wireless router?
Read more
15. How do I connect a wireless router to my computer?
Read more
16. How do I connect directly to the wireless router to configure settings (without using smart wizard CD)?
Read more